DMO

Products

The company's IT and digital applications sector has developed the Digital Management Office (DMO), to be a high-performance program to be applied to businesses or public organizations. Its goal is to automate the helpdesk service by assigning, tracking and completing queries that arise by submitting a query electronically to the service or support centre. Queries are entered into the system and assigned to various users following a processing path until their final completion.

Capabilities

Purchase and hosting at DATAGRID
Monthly rental of the service (ASP model) without any installation and no initial cost

Characteristics

Submission of queries
Automation of queries management
Provision of 24-hour, online helpdesk - support to customers and stakeholders
Simple to use
Managing information for process improvement
Easy access via browser without any other installations on user computers

Submit query

DATAGRID has versatile support options, always available to customers.

Using our products, we provide 24-hour support with online queries.